Terms & Conditions

We have simplified our general terms and conditions for you by mentioning the most important points below and making it easier to read.

You can read the full terms and conditions here

The legal part …

We are Reseller (demo), but this website, all data, orders, customer service and production are managed and executed by AKDR Visual Group BV (company registration number 33202220), a company registered in the Netherlands in Amsterdam with headquarters at Overtoom 147-149, 1054 HG, Amsterdam

When you shop with us (or access our services, apps and websites (our “websites”)), these terms and conditions apply. These conditions are important for both of us, because they explain what we expect from each other and provide useful information. If you need anything else, you can of course always contact customer service.
The terms and conditions and help pages are kept up-to-date, so be sure to review them again before you go shopping, as they always have the most recent terms and conditions that apply.

About you

To shop with us, you must:
• be at least 16 years old;
• have a credit or payment card accepted by us (consult the customer service page for current payment options) and are authorized to use that credit or payment card (for example: the card is in your name or you have permission to use the card) ).

For your information: some items sold through our websites may not be suitable for people under the age of 16.

Place an order

When you place an order, you will receive an email confirming the order. We then perform a standard pre-authorization check to see if there is sufficient money in the debit card and / or account.

We only accept your order if the payment has been approved and we have debited the amount from your payment card. (only then will the contract be concluded on the basis of these conditions).

You may want to cancel your order shortly after it has been placed (unfortunately, changes are not possible). The timing depends on the delivery method you have chosen (and is explained in the confirmation e-mail). You cannot change your order – you will have to cancel your order and place a new order.

All orders are subject to availability and confirmation of the order price. Don’t worry: if there is a problem with an order, we will contact you.

Very occasionally we may need to refuse or cancel an order, or close or block an account (even if we have previously confirmed the order), for example if we think something is wrong with an order or account. If this happens to you and you think we made a mistake, please do not feel offended, but contact customer service and they will be happy to discuss this with you.

Prices and product descriptions

It is always a buzz at the AKDR Visual Group BV headquarters. It could happen that a product is provided with the wrong price, description or offer. If we discover an error that relates to an item that you have ordered, we will notify you as soon as possible and allow you to reconfirm your order (for the correct price) or cancel it.

If we cannot get in touch with you, we will cancel the order and notify you by email. If the order is canceled and has already been paid, we will of course refund you in full.

Depending on the amount of your order, the delivery option or the address that you choose, delivery costs may also be charged (see below). Such additional costs will be clearly displayed during the checkout process and included in the total amount.


Before you complete your order, you will see various delivery options that you can choose from, along with the expected delivery time and dates, depending on the delivery address.

AKDR Visual Group BV is working hard to deliver everything on time, but sometimes a delay may occur which falls outside their control. For example, due to delays in the mail or courier company, logistical problems or bad weather conditions. Normally you should be able to follow the progress of your package. If this is not the case, AKDR Visual Group BV will keep you informed as much as possible about the status of your order.

Return and refund

View our return and refund policy here.

Promotional codes

Promotional codes may apply at set times which you can use to get a discount on the price of certain products. Remember that it is up to you to enter the promotional code at the checkout!

Each promotional code has its own specific conditions that will be made clear when the code is provided (for example, which products to use, one or more times, when the code can be used, etc.).

Unless we provide you with other information, promotional codes cannot be used to purchase Reseller (demo) gift vouchers.

If you get a unique promotional code that is only intended for you (for example a student promotional code), keep it secret and do not let anyone else use it or abuse it (do not mention the promotional code on social media, for example). If we believe that a promotional code is or has been abused in any way (for example, when it is sold or shared with others), we may cancel and / or suspend your promotional code or even close your account without notifying you.

We do not like to do this, but if an action code is not used correctly, because there is something or someone who is spoiling the fun of everyone – for example fraud, sabotage, technical errors or anything else that we have no control over and that the process or jeopardize the fairness of the promotional code – we can also subsequently cancel, refuse, change or suspend the promotional code.

Your information

Our Privacy & Cookies page explains how we handle your data.

Don’t forget to make sure that your data is always updated in “my account” so that we can continue to give you the best service (you can also update your marketing preferences here).
Unfortunately, we have no control over how social media platforms handle your data. This depends on how you have set up your profile on these types of platforms. Therefore always check your privacy settings and set them up so that you understand how your personal information will be used on those platforms and whether you feel comfortable with this.

What not to do …

It may be obvious, but you must not abuse or sabotage our websites, apps or other services (‘websites’) (for example by cracking them, introducing viruses, Trojan horses, worms, logical bombs or other technologically harmful material, or carry out DoS (denial or service) attacks, etc.) otherwise tamper with our technology or functionality, or steal data from our customers. If this sort of thing does, there can be a criminal offense. They not only prevent our loyal Reseller (demo) customers, but also AKDR Visual Group BV customers from offering the best service, so we take them really seriously. We will report all such breaches or activities to the relevant law enforcement authorities (including all information about the people who commit them).

We recommend that you use antivirus software when you use websites, including ours. Although we have a dedicated team that works hard to ensure that no one is tampering with our website, we cannot guarantee that it will always be free of bugs, viruses or other causes of problems.

Furthermore, you may not use automatic systems or software to extract data from our website (in other words (screen scraping).

Troublemakers, beware: you agree that you will indemnify and defend AKDR Visual Group BV, including its directors, managers, employees, consultants, representatives and partners from / against all third-party claims, liability, damage and / or costs (including , but not limited to legal costs) that arise from your use (or misuse) of this website or that result if you violate the terms and conditions.

Intellectual Property Law, Software and Content

Reseller (demo) owns or has permission to use the intellectual property rights of the website and its content. These rights are protected throughout the world. All such rights are reserved.

You may only store, print and display the content of our website for your own personal use. You may not use any part of the website for commercial purposes unless you have our explicit permission.

Furthermore, you may not use our Reseller (demo) logo or other brands or trademarks (or brands that are very similar in color) without our express permission.

Linking to this website

We’ll be fine if you link to https://reseller.rawandsilk.com, as long as this is done in a non-commercial manner, fairly and legally and does not harm our reputation or benefit from it.

Do not link to us in any way that might suggest that there is approval or support from Reseller (demo) if this is not explicitly the case.

Our website may not be used within the framework of another website without our permission.

Other legal matters

We reserve the right to change, remove or alternate our services and / or all parts of the website (including our terms and conditions) at any time.
These terms and conditions and all transactions and interactions between us and you are subject to English law and the exclusive jurisdiction of the Dutch courts.

The conditions on this page form an integral part of the General Conditions. Do you want to know more about our conditions? Read them here or save them to go through them at your convenience at a later time.

If you have not found an answer to your question, do not hesitate to contact us.